Product Returns Policies

Shipments With Incorrect Items

  • If we make a mistake and ship an item other than ordered, please contact Customer Service at within 10 Business days of package delivery so we can start a claim.
  • At our discretion we will decide whether to issue a call tag for the items return or ship a replacement item.
  • It is your responsibility to ensure proper items are received prior to installation or modification of product.
  • If items were installed, modified or we were not notified within 10 Business days, we can not file an order error claim.
  • At the discretion of FoxTail Lights we may require that the original item be returned prior to the shipment of the next item.

Conditions Of Sale

  • Improper use or installation of any item(s) will negate all refunds
  • Returns are accepted within 20 days of order placement and must include RMA information (Available from Customer Service).
  • Credit will ONLY be given for New, Undamaged, Unopened, Re-sellable items.
  • A 20% restocking fee applies.
  • Shipping charges are non-refundable.
  • If FoxTail Lights paid shipping for ANY reason then the costs incurred to ship the order will be deducted from the return value.
  • It is the responsibility of the customer to ensure that the items do not get damaged during return shipping, to ensure that the items can be returned.(Package returned items carefully to prevent damage!)
  • If for any reason we cannot accept the return, you (The Customer) will be responsible for shipping charges back (To Company). FoxTail Lights will hold unaccepted returns for 30 Days From Return Authorization Date After that items will be considered abandoned and disposed of.
  • Any Defective item MUST be returned within 30 days of the invoice date and include RMA information (Available from Customer Service) on outside of box to receive a credit to your card.
  • All returns MUST include your name, shipping address, a copy of your invoice and Return Merchandise Authorization number.
  • All returns will be refused if the proper RMA number is not easily legible on outside of box upon receipt.
  • If any item is received without providing the information needed FoxTail Lights CANNOT insure a credit will be given.
  • DO NOT SEND YOUR ORDER BACK TO THE “DISTRIBUTION CENTER”- customer service will advise you of the return address